At Artiaz, we take pride in delivering your lab-grown diamond jewellery securely and on time. Every order is carefully packed, fully insured, and shipped using trusted delivery partners.

1. Order Processing

·       All domestic orders are processed within same day of order confirmation.

·       Custom or made-to-order pieces may take 10–15 business days (or as specified on the product page) before dispatch.

·       You will receive an email and/or WhatsApp notification with tracking details once your order has been shipped.

2. Shipping within India

·       Free Shipping is available on all domestic orders.

·       Delivery timelines:

·       Metro Cities: 2–4 business days after dispatch

·       Non-Metro Cities & Tier-2/Tier-3 towns: 5–7 business days

·       All shipments are 100% insured until they are safely delivered to you.

·       A valid government ID may be required at the time of delivery for high-value orders.

3. International Shipping

·       We currently ship to select international locations through DHL, FedEx, or other reputed couriers.

·       A flat international shipping fee will apply (visible at checkout).

·       Delivery timelines: 7–12 business days, depending on destination and customs clearance.

·       Customs duties, import taxes, and handling fees (if any) are the responsibility of the customer and vary by country.

4. Delivery Guarantee

·       Every Artiaz order is tamper-proof sealed and fully insured.

·       Risk and ownership are transferred only when the order is delivered and signed for at your address.

·       If your package appears damaged or tampered with, please refuse delivery and contact us immediately.

5. Exceptions & Delays

·       Public holidays, festivals, or natural disruptions (like weather or strikes) may impact delivery schedules.

·       Remote areas may require additional delivery time.

·       Pre-orders and custom-engraved jewellery may have extended processing times, clearly mentioned on the product page.

6. Tracking Your Order

·       You can track your order status using the tracking number sent via email/SMS/WhatsApp once dispatched.

·       For assistance, contact our Customer Care team at support@artiaz.com or +91-XXXXXXXXXX.

7. Important Notes

·       We do not ship to P.O. boxes.

·       Artiaz reserves the right to update this shipping policy without prior notice.

·       All shipping and handling will follow applicable laws under the Information Technology Act, 2000, and consumer protection guidelines issued by the Government of India.