Artiaz – Returns, Exchanges & Lifetime Buy-Back Policy

Last updated: [29-08-2025]

At Artiaz, we want you to shop with complete confidence. Our policies are designed to be fair, transparent, and customer-friendly—while ensuring the highest standards of quality and authenticity in every lab-grown diamond we sell.

1. Returns (10-Day Window)

- You may return eligible jewellery within 10 days of delivery.

- Item must be unused & unworn, shipped back with the original invoice, lab certificate (e.g., IGI/GIA), and packaging.

- Exclusions: Customized, engraved, or made-to-order jewellery; jewellery showing wear, damage, or alterations; missing invoice/certificates.

- Refund Method: Original payment method within 8–10 business days after QC approval.

- Deductions: 100% making charges (non-refundable)

2. Exchanges

- Within 10 days: request a like-for-like exchange (e.g., size/style change).

- Beyond 10 days: use our Lifetime Exchange program.

3. Lifetime Exchange (Upgrade Anytime)

- 100% of prevailing gold/platinum value (based on daily rates).

- 80% of prevailing value of lab-grown diamonds below 0.50 ct.

- 70% of prevailing value of lab-grown diamonds 0.50 ct and above.

- Less: 100% making charges, certification/inscription, and GST.

4. Lifetime Buy-Back (Money-Back Guarantee)

- 100% of prevailing gold/platinum value.

- 80% of prevailing value for diamonds <0.50 ct; 70% for 0.50 ct and above.

- Less: 100% making charges, certification, inscription fees, and GST.

- Refunds via bank transfer or original payment method within 8–10 business days of QC clearance.

5. Logistics & Shipping

- We arrange insured pick-up from your registered address (India only).

- Cost: ₹1,000 per shipment (includes tamper-proof packaging + insurance).

- Alternatively, you may ship items at your own risk/cost.

6. Quality Check (QC)

- Every returned item undergoes QC at our workshop.

- Jewellery altered or damaged by third parties will not qualify for return/exchange/buy-back.

- If QC fails, the item will be returned to you.

7. Annual Cleaning & Maintenance

- We offer 1 free cleaning & inspection per year for all jewellery.

- Repair charges (if required) will be quoted case by case.

8. How to Initiate

- Email suppor@artiaz.com or call [XXXXXXXXXX] (Mon–Sat, 10 AM–6 PM).

- Share order ID, product photos, and certificate scans.

- Choose: Return, Exchange, or Buy-Back.

- We’ll arrange pick-up and guide you with packaging & documentation.

9. Policy Updates

- We may revise these terms periodically. Any updates will be posted here with the effective date.